ARMA members have to agree to comply with the RICS ‘Service Charge Residential Management Code’ and to abide by ARMA’s rules of membership.

ARMA-Q is their new self-regulatory regime and is a real milestone for consumer protection in the residential leasehold sector. It is based on standards developed specifically for the leasehold property management sector and independent regulation.

The Association of Residential Letting Agents (ARLA) is the UK's foremost professional body for letting agents.

ARLA believe letting agents should be licensed to practice, both to protect the consumer and to encourage and maintain the highest industry standards. ARLA Propertymark gives you peace of mind that we are part of a respected Association.

ARLA Licensed letting agents hold client money in a designated client account and accounts are independently inspected annually.

The Property Ombudsman (TPO) scheme has been providing consumers and property agents with an alternative dispute resolution service for 25 years and provides consumers with a free, impartial and independent alternative dispute resolution service.

They protect deposits for tenancies in England and Wales. They hold the tenant’s deposit throughout the period of the tenancy, repaying it when they leave the property.