Reporting A Repair
If you notice a repair may be needed in your property, we ask that you report it to us either via telephone or e-mail being sure to include the following information:
What is the nature of the repair? Leak, Wear & Tear, Item Not Working
Where is the repair? Please give details of the location of the repair, what floor and core is it located, is it near a door number or part of the building we can use to easily locate it for out contractors?
Does the item have a make, model or serial numbers? Does the item needing repair have a serial number, make or model that might distinguish it?
Do you have any photos? If possible, it’s also useful if you can e-mail us a photo of the item for us to pass to our contractors.
It is your responsibility to look after your home while you are the tenant. Your tenancy agreement will outline these responsibilities for you. If you intentionally damage the property any associated costs for repairs will be recharged to you.
We've also produced some short videos to help you with your everyday simple DIY projects.