Office Team Remote Working From 18-03-20

Hera Management Services office team are working remotely in response to the current world health situation. Our office telephone lines will be managed but you may experience some delay in your call being forwarded and answered. Our preferred method of communication is e-mail at [email protected] and we will continue to endeavour to respond to your query as soon as possible. We would like to thank you in advance for your support.

Coronavirus Reponse

For the latest response to the current world health situation, please visit our main website www.swan.org.uk where we will be posting up to date information.

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welcome to hera

Hera Management Services is about choice; choice for landlords, choice for leaseholders and choice for tenants. Our focus since launching in 2012 is providing high quality day to day operational services; in other words, the tangible front facing services that clients really care about.

About Hera

Special Offers

The Hera Referral Scheme

Hera wants to give you up to £300* in shopping vouchers! Read more

Special Offers

Tenants and Landlords

Reporting A Repair

If you notice a repair may be needed in your property, we ask that you report it to us either via telephone or e-mail being sure to include the following information:

 

What is the nature of the repair? Leak, Wear & Tear, Item Not Working

Where is the repair? Please give details of the location of the repair, what floor and core is it located, is it near a door number or part of the building we can use to easily locate it for out contractors?

Does the item have a make, model or serial numbers? Does the item needing repair have a serial number, make or model that might distinguish it?

Do you have any photos? If possible, it’s also useful if you can e-mail us a photo of the item for us to pass to our contractors.

 

Your Responsibilities 

It is your responsibility to look after your home while you are the tenant. Your tenancy agreement will outline these responsibilities for you. If you intentionally damage the property any associated costs for repairs will be recharged to you.  

 

We've also produced some short videos to help you with your everyday simple DIY projects.

Dealing With Condensation and Damp

Changing a Light Bulb

Repairing a Fluorescent Light

Replacing a 2D Bathroom Light Bulb