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Hera Management Services is about choice; choice for landlords, choice for leaseholders and choice for tenants. Our focus since launching in 2012 is providing high quality day to day operational services; in other words, the tangible front facing services that clients really care about.

About Hera

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our accreditations and awards

  • ARMA

  • ARLA

  • Property Ombudsman

  • DPS

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Tenants and Landlords

Fire Safety

Fire safety is everyone's responsibility. We all need to do our bit to keep each other safe.

It's best that everyone understands fire safety procedures and the rules about obstructing corridors and walkways. Please take a few minutes to read through this advice.

Preventing fires in your home - general advice

  • When you go to bed, make sure that you've closed all the internal doors.
  • Take care in the kitchen - most fires start here, so never leave your cooking unattended and take extra care with hot oil.
  • Never leave lit candles unattended.
  • Make sure cigarettes are stubbed out and disposed of carefully and never smoke in bed.
  • Don't overload electrical sockets.
  • Keep matches away from children.
  • Do not store flammable liquids such as petrol in your home, bin store or chutes.

Fire Advice for Blocks of Flats

Your building like many residential buildings, are designed so that it restricts the spread of fire and smoke between flats. This means it will usually be safe for you to stay in your own flat if the fire is elsewhere. Because of this we have specific advice on what to do to keep everyone safe.

If a fire breaks out in another part of your purpose built block:

Stay put until the fire service says it's safe to leave.

  • Call the Fire Service on 999 and let them know where you are so they can find you.
  • You should only leave immediately if smoke or heat affects your home or if you are told to by the fire service.
  • If you leave,close the front door.
  • If there is a liftdo not use it.
  • Wait outside away from the building.

If a fire breaks out in your home/flat:

  • Leave the room where the fire is straight away,then close the door.
  • Tell everyone in your home to leave immediately.
  • Close the front door.
  • Do not stay behind to put the fire out.
  • If there is a lift - do not use it.
  • Call the fire service - dial 999.
  • Wait outside and away from the building.

Obstructions in corridors and balconies

  • Items placed in the corridor and on window cills must be made of materials that would not readily burn, e.g. metal, ceramic, porcelain and must not cause an obstruction or hazard of any type;
  • Permanent or heavy furniture and constructions are not allowed;
  • Portable chairs, clothes dryers and the like are allowed;
  • Washing lines will not be allowed;
  • Bicycles and the like are not be allowed;
  • Hazardous items including plastic storage sheds are not be allowed.
  • Balconies should not store large amounts of material and must never store flammable material.

Fire Safety advice from London Fire Brigade in relation to: Fire in your Building not in your Flat; Stay put (video)

Fire Safety advice from London Fire Brigade in relation to: Fire in your Flat; Get out (video)


Click here for further information on fire safety in the home.