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Hera Management Services is about choice; choice for landlords, choice for leaseholders and choice for tenants. Our focus since launching in 2012 is providing high quality, day-to-day operational services; in other words, the tangible front facing services that clients really care about.

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Tenants and Landlords

When is Service Charge payable?

Depending on the lease, your service charge may be payable yearly or half year. Occasionally you may be able to pay in monthly instalments. If you are in doubt get in touch with your property manager.

How Do I Pay My Service Charge?

Your lease says you have to pay your service charge based on the estimate you receive. For home owners, your lease will normally require you to pay this in advance either annually/bi-annual or quarterly. If you do not pay your service charge you will be in breach of your lease and this may result in you losing your home.The following methods of payment are available:

Credit/Debit Card

Standing Order

Online (Internet Banking)

Allpay Payments (App or Website)

What is Ground Rent?

Because leasehold is a tenancy, it is subject to the payment of a rent (which may be nominal) to the landlord. Ground rent is a specific requirement of the lease and must be paid on the due date, subject to the issue of a formal and specific demand by the landlord.

What Are My Repair Responsibilities?

As a leaseholder you are responsible for all repairs within your property. The freeholder will complete repairs to the communal parts. Any costs that are incurred for this will be passed on via the service charge. If any repair equals more than £250 per unit a formal consultation will be carried out. (Section 20) This is where the freeholder must consult leaseholders about their intentions for major works.