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Hera Management Services is about choice; choice for landlords, choice for leaseholders and choice for tenants. Our focus since launching in 2012 is providing high quality, day-to-day operational services; in other words, the tangible front facing services that clients really care about.

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Tenants and Landlords

How do I receive the rent paid by my tenant?

We will arrange for the rent received to be paid to you to a bank account of your choice. Generally this process will take under 5 days from the date that we recieve the payment from your tenants.

What if my tenant doesn't pay their rent?

In order to find a suitable tenant for your property we carry out stringent checks to ensure affordability. This includes credit checks and employment references.

If you have opted for us to collect the rent on your behalf as part of your management package we will also take steps to recover any arrears on the account.

Our team monitor rent arrears on a weekly basis to ensure that any irregularities are identified early and rectified. This includes sending arrears notices to your tenant and when necessary applying to court on your behalf.

What if my tenant damages my property?

If you decide to take our fully managed package, a full photographic inventory is taken at the outset of the tenancy. We also take a minimum of six weeks deposit at the outset of the tenancy which is held in a Tenancy Deposit Scheme.

We carry out inspections throughout the tenancy and, should we notice any disrepair at that time, tenants will be instructed to repair the issue immediately.

At the end of the tenancy we will compare the condition of the property to that at the outset, allowing for wear and tear. We will ensure that the sums are withheld from the deposit to cover the costs to put right any damages. In the rare event that damages exceed the deposit held we will liaise with your solicitors (if required) in the recovery of further costs.

What if I want my property back?

When a tenant takes a property they are entitled to remain in it for the duration of the tenancy unless the terms of the tenancy have been breached.

If you would like to regain possession of the property we can serve a section 21 notice which will give the tenants two months to vacate the property. We can then facilitate any further legal action required on your behalf.