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welcome to hera

Hera Management Services is about choice; choice for landlords, choice for leaseholders and choice for tenants. Our focus since launching in 2012 is providing high quality day to day operational services; in other words, the tangible front facing services that clients really care about.

About Hera

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our accreditations and awards

  • ARMA

  • ARLA

  • Property Ombudsman

  • DPS

Our Awards

Tenants and Landlords

As a landlord you have a number of responsibilities to your tenant. These will be detailed within the agreement, but will generally include the following:


  • Suitable and timely repairs and maintenance to both external and internal elements such as plumbing, radiators, boilers and toilets/showers
  • Repair or replacement of any white goods which may be provided
  • Annual gas safety checks
  • PAT testing on any appliances which are provided to the tenant
  • To provide an energy performance certificate, which details the property's energy rating

You are also required, as a landlord, to make sure your tenants deposit is duly protected with a deposit protection scheme. The deposit must be protected within 30 days of it being paid and the tenant must be given the prescribed information relating to their deposit and the relevant scheme it is placed in within 14 days. Your managing agents will normally have a scheme they are a member of and you should be advised with whom your tenants deposit will be lodged with. Failure to lodge your tenants deposit in the time stated could result in you as a landlord being ordered by the courts to pay your tenant three times the amount of the deposit they paid as a penalty.


Whilst providing an inventory to your tenant upon the commencement of their tenancy is not law, it is deemed as good practice to provide one, especially when it comes down to the tenants checking out of the property as this would give the agent an idea of how the property was handed over to the tenant and what the condition of the property is once it has been handed back. Should there be any disputes that cannot be agreed with the tenant, the relevant scheme where the deposit has been registered, would then be in a better position to decide on the outcome and if any element of the deposit should be retained because of damages/ breakages etc.

You should also make sure that the property your tenant resides in is fully insured. Buildings insurance is the responsibility of the landlord. However, it is worth pointing out that you are not required to insure the contents as this responsibility lies with the tenant. A copy of the building insurance policy should be made available to the tenants should they request it.


If you are providing furniture to the tenants then you need to be aware of the following. From 1st January 1997 all upholstered furniture in rented accommodation must comply with the fire resistance requirements of the Furniture and Furnishings (Fire) (Safety) Regulations 1988 (as amended).


All upholstered or part-upholstered furniture is covered by the regulations including mattresses, pillows, and cushions. Each piece of furniture that complies with these regulations should have a rectangular label permanently attached to it with the heading “CARELESSNESS CAUSES FIRE”.


As a landlord there are many factors to consider before you decide to rent out your property. Our Property Management Team are on hand to talk through any concerns or questions you may have in relation to renting out your property. Give us a call on 0345 683 8812.