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Anti-Social Behaviour


Occasionally you may witness an incident of anti-social behaviour on your development. The information below should give you an idea of what we can do to help and details of how to report crime to your local police force.


What is Anti-Social Behaviour?

The ASB, Crime and Policing Act 2014 defines ASB as conduct that:


a) Has caused, or is likely to cause, harassment, alarm or distress to any person

b) Is capable of causing nuisance or annoyance to a person in relation to that person’s
occupation of residential premises, or

c) Is capable of causing housing-related nuisance or annoyance to any person.


We recognise that ASB, hate crime and harassment can seriously reduce the quality of life for residents and have a detrimental impact on the victim and the community. We recognise that everyone has the right to their chosen lifestyle, as long as it does not spoil the quality of life for others.


What is Hera’s role?

Hera Management Services are the managing agent for your freeholder or landlord. Our role is to manage the day to day running of the building as per the freeholder or landlord’s instructions. Hera Management Services have limited jurisdiction in tackling anti-social behavior on any development that we manage. We cannot attend site to confront youths causing anti-social behavior, we would not be able to ask any youths to leave the area if this is a public area and public footpaths and we would not be able to investigate any crimes caused as a result of anti-social behavior. 


What can Hera do about anti-social behavior on the development?

Together with the freeholder, your landlord or the local authorities we will look to implement measures which we hope will achieve a long-term solution to discourage anti-social behaviour. This may include but is not limited to:


•    Liaising with the freeholder, you landlord and other housing associations to explore solutions for managing anti-social behaviour in your area.

•    Obtaining quotes for improved security around the development. 

•    Liaising with the police and other authorities. 


What you can do about anti-social behavior on the development?

We understand that some residents can have had some issues when trying to report matters to the police however we would always advise that this is the first response for any anti-social behavior you witness. We would advise that you call 101 for non-emergency issues or, in an emergency or if you feel you are in immediate danger, call 999. We would advise you started your call with:

“I am calling to report the crime of….” 
and then give details of the activity that is taking place.


Reporting all instances of anti-social behavior helps us all in two ways:


1. It allows the police to attend the site at the time and possibly catch someone in the process of committing a crime. It is much easier for them to address the issue if they know about it at the time of the incident. 


2. It allows the police to monitor the crime in the area. The more instances of reported crime on the development the more the police know that there is an issue and they need to include the development on a more regular patrol. 


You may also be able to report non-emergency incidents on your local police force website. If you would prefer to report a crime anonymously then you can do this by contacting Crimestoppers on 0800 555 111 or by using their online reporting form which can be found on their website here: Crimestoppers.



Once you have reported the anti-social behavior or hate crime you are then more than welcome to contact us directly with the crime or incident number to make us aware of any problems you have faced on the development. We cannot get involved in the investigation, we can use this information for the management of the block and to see if there are any management actions, we can take to help to eradicate this issue for example increasing lighting in a dark area of the development to deter anti-social behaviour. 


Hate Crime


If you believe you have been a victim of hate crime you can report this to True Vision.

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Hera Management Services are a hate crime reporting centre on behalf of Essex Police. This means if you feel that you are a victim of hate crime you can contact us. We will be able to advise you on the next steps to tackle this issue and if necessary, can report incidents to the police on your behalf.


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