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welcome to hera

Hera Management Services is about choice; choice for landlords, choice for leaseholders and choice for tenants. Our focus since launching in 2012 is providing high quality day to day operational services; in other words, the tangible front facing services that clients really care about.

About Hera

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our accreditations and awards

  • ARMA

  • ARLA

  • Property Ombudsman

  • DPS

Our Awards

Find your new home

How do I know if I can afford to rent?

Renting a home involves more than just being able to cover the rent. You may need to consider Council Tax, gas and electricity as well as water bills and any service charges. The Money Advice Service gives you lots of information to help you decide if you can afford to rent a property. We also have a simple calculator that can give you an idea of how much rent you can afford based on your annual salary.

What are my responsibilities as a tenant?

It is your responsibility to make sure the property is kept in good order, and is treated with respect. Whilst you are a tenant, you're also liable for the conduct of anyone else you invite into the property and - if they cause damage, or cause a nuisance to neighbours – ultimately, you'll be responsible

What are the landlord’s responsibilities to me as a tenant?

As a tenant you have the right to what is referred to as 'quiet enjoyment' of the property. This means that your landlord or managing agent is not allowed to harass you or arrive at the property unannounced. Furthermore, they are not allowed to enter the property without first discussing the need to enter with you as a tenant

What is an inventory?

At the check stage of your tenancy you should make sure a thorough inventory is carried out with the landlord or letting agent responsible for managing the property. An inventory is a complete list of items of everything that is in the property and its state and condition. Check everything carefully and note all damages, marks and scratches, as well as how clean (or not) everything is. Taking photos is a good idea too. Both parties should agree on the condition of the property and its furnishings (if applicable).

Who is responsible for any damages to the property?

Should any breakages or damages occur as a result of your actions they must be put right and you should inform the management company straight away.

What is an AST?

Most new tenancies these days are Assured Shorthold Tenancies or AST’s. These are usually for a fixed term of either six or twelve months. The agreement will stipulate terms regarding rent due dates, term of the tenancy, where your security deposit will be held, notice periods, specific responsibilities etc.

As a tenant it is your responsibility to adhere to the terms and conditions of your tenancy agreement. It is vital that you read your AST document thoroughly before signing it making sure you flag anything you're unsure of.

There could be a case that rents can be increased upon contract renewal or at any time if your contract becomes a statutory periodic tenancy. A statutory periodic tenancy is where the fixed term expires and the contract then rolls over month by month.

All contracts will stipulate the need for periodic inspections, or, if you're moving out, a check out inspection may be required, but you must be given at least 24 hours’ notice of a visit. You also have the right to properly fulfil any notice periods stipulated in your contract.

If you are a tenant entering into a fixed-term contract this also entitles you to a fixed rent, meaning that landlords cannot increase the cost of rent unless you have signed a contract agreeing to this. Rents can be increased upon contract renewal, or at any time your contract becomes periodic (a 'rolling’ month to month basis).

What is a security deposit and advanced rent?

Prior to moving into the property you are required to pay a security deposit. Once you pay your deposit, the landlord or managing agent has a legal obligation to put these monies into a tenancy deposit protection scheme. Within a maximum of 30 days after signing the contract, your landlord or managing agent must provide written information about where the money is being held, how you can release it and what to do in the event of a dispute. This is known as prescribed information.

One month’s rent in advance is payable along with a deposit equivalent to six weeks rent prior to moving in. This must be paid in cleared funds three days prior to the signing of the tenancy agreement. Cash or cheques are not accepted as forms of payment, only an online bank transfer, debit or credit card payments are accepted forms of payment. The deposit will be held by the DPS (The Deposit Protection Scheme) www.depositprotection.com.