Geoff rejoined the Swan Group in January 2014, following a seven year spell at East Thames Group where he was the Group Director of Development and Property. Prior to working at East Thames, Geoff was an Assistant Director at Swan where he successfully led on the exponential growth of our business in east London.

Geoff has led on some nationally significant projects, including the development of the former Athletes Village in Stratford and the regeneration of the notorious Ocean Estate in Tower Hamlets. In his time at East Thames the organisation developed over 3,500 homes and when he left had a further 2,600 homes in the pipeline.

Geoff’s background is as a Building Surveyor and he lists his key attributes as being a strong leader, having an innovative, positive and solutions focused approach, being customer focused and having a deep understanding of the property and housing sectors and in particular regeneration.

Mark joined Hera as our new Managing Director, as of January 2018.

Mark has worked in affordable housing and property management since 1994. During that time he has personally managed and led teams providing services to a wide range of tenures including shared ownership, leasehold management, commercial, student accommodation, Intermediate Rent, PRS and Managing Agent services.

Mark was a consultant for several years providing a range of professional services to Housing Associations, Local Authorities and private-sector companies. The work included business development, service improvement and reviews, project management and interim management. In addition, Mark has been involved in developing, planning and implementing management strategies for large, high-profile mixed tenure new build and regeneration schemes across the country, including East Village (the former Athletes Village), the regeneration of the notorious Ocean Estate in Tower Hamlets, the Gascoigne Estate in Barking, and Mulberry Park in Bath.

Mark’s background is Retail and Tourism/Hospitality where excellent customer service and high levels of satisfaction are essential and Mark is aiming to bring these key attributes to Hera Management Services.

I have worked in the social and private housing sector in both tenancy and property management since 2006. I started out as a Housing Officer for a Housing Association and later worked within the intermediate rented sector. During this time I gained several Chartered Institute of Housing qualifications including a Postgraduate Diploma in Housing (Undergraduate degree in BSc (Hons) Psychology).

I have worked for Hera since 2012 as a Senior Property Manager, initially managing a portfolio of general needs social housing and then moving into the private rented sector where I became a member of the Association of Residential Letting Agents and more recently also working in block management.

I have two years’ experience within block management; the entirety of my career in this field has involved acting on the clients’ behalf in the management of block and mixed tenure developments as well as ensuring landlord and tenant legislation is adhered to, whilst allowing the developments to flourish by way of prompt maintenance repairs and major S20 works in accordance with the terms set out in the Leases/TP1’s. Having only recently joined Hera Management Services my short term goal is to become a member of the IRPM by the end of 2017 and my long term goal is to become Branch Manager, or a role of similar responsibility before I turn 30.

I have worked within the Property Industry for the last 7 years, starting as a temporary assistant and quickly promoted through the ranks. Initially working within LPA Receivership, I quickly grasped the understanding of the industry as a whole and have strived to continuously improve. I started within Hera 2016 as the Property Accountant following three years of overseeing a 87 block developments within the Home Counties.

I am currently responsible for the day to day finances of PRS and Block Management, as well as general projects and overall maintenance of the systems. When not dealing with numbers you will find me on the golf course where I am hoping to soon be actively competing in local and national competitions.

I started at Hera as an Apprentice in 2015. During this time I have gained experience in various areas of property management, including general maintenance of our blocks, dealing with various enquiries from clients and residents and carrying out the credit control function. Having completed my Level 2 Business and Admin qualification, I was then recruited by Hera as an Accounts Assistant specialising in property management accounts.

I joined the Hera team in January 2017 with over 10 years experience in management and customer service. I head up the private rented sector at Hera and I am thoroughly enjoying my new role with the team. I am currently studying for my ARLA Level 3 Technical Award in Residential Letting and Property Management which I hope to complete this autumn.

I’m excited to be a new member of the Hera Management Services team. I have worked in the housing industry for over 7 years, managing different types of tenancies, leasehold and block management properties within the public and private sector. 

My main skills consist of managing leases, maintenance contractors, service charges, lease variation’s and developers.

My passion is with customer service, where I always strive to reach the highest level, which is why I am looking forward to working with a team that works hard to deliver a high quality, efficient and professional service for their customers.