Geoff rejoined the Swan Group in January 2014, following a seven year spell at East Thames Group where he was the Group Director of Development and Property. Prior to working at East Thames, Geoff was an Assistant Director at Swan where he successfully led on the exponential growth of our business in east London.

Geoff has led on some nationally significant projects, including the development of the former Athletes Village in Stratford and the regeneration of the notorious Ocean Estate in Tower Hamlets. In his time at East Thames the organisation developed over 3,500 homes and when he left had a further 2,600 homes in the pipeline.

Geoff’s background is as a Building Surveyor and he lists his key attributes as being a strong leader, having an innovative, positive and solutions focused approach, being customer focused and having a deep understanding of the property and housing sectors and in particular regeneration.

Mark joined Hera as our new Managing Director, as of January 2018.

Mark has worked in affordable housing and property management since 1994. During that time he has personally managed and led teams providing services to a wide range of tenures including shared ownership, leasehold management, commercial, student accommodation, Intermediate Rent, PRS and Managing Agent services.

Mark was a consultant for several years providing a range of professional services to Housing Associations, Local Authorities and private-sector companies. The work included business development, service improvement and reviews, project management and interim management. In addition, Mark has been involved in developing, planning and implementing management strategies for large, high-profile mixed tenure new build and regeneration schemes across the country, including East Village (the former Athletes Village), the regeneration of the notorious Ocean Estate in Tower Hamlets, the Gascoigne Estate in Barking, and Mulberry Park in Bath.

Mark’s background is Retail and Tourism/Hospitality where excellent customer service and high levels of satisfaction are essential and Mark is aiming to bring these key attributes to Hera Management Services.

I have worked within the Property Industry for the last 7 years, starting as a temporary assistant and quickly promoted through the ranks. Initially working within LPA Receivership, I quickly grasped the understanding of the industry as a whole and have strived to continuously improve. I started within Hera 2016 as the Property Accountant following three years of overseeing a 87 block developments within the Home Counties.

I am currently responsible for the day to day finances of PRS and Block Management, as well as general projects and overall maintenance of the systems. When not dealing with numbers you will find me on the golf course where I am hoping to soon be actively competing in local and national competitions.

Alex joined the Hera team in Summer 2018 to provide operational support to the team and to embed a culture of customer service excellence. She has worked within the sector for over 25 years and brings extensive experience in transforming teams, organizations and providing business efficiencies.

As Residential Lettings Manager for Hera I've been with the team for just over two years, managing the portfolio of private rented properties. Having completed my ARLA qualification in April 2017 I am currently working towards my IRPM qualification in property management and managing several of Hera's high profile leasehold schemes. 

Ripon joined the team in October 2018, and has been working in the housing industry for over 18 years. He has a wealth of experience and knowledge in block management and has a passion for providing excellent service to Leaseholders, Clients and Directors. He is currently responsible for a number of schemes across Essex.

He has extensive health and safety knowledge and is a valuable asset to our team.

Emma originally joined the Hera team in 2017, rejoining us in summer 2018 after sucessfully completing her degree. She has a background in housing management and is currently supporting the property management portfolio and working on income recovery. 

Natalie joined the Hera team in February 2018 coming with a wealth of experience and knowledge working in the housing sector. Natalie currently manages the day to day function of the lettings team including viewings, resident queries and income collection. 

Luthfur joined the team in June 2018 and has extensive experience in service charge accountancy, he has been working in the sector for over 11 years. His main focus is to ensure that the service charge accounts are accurate, produced in a timely manner and to support the team on any queries relating to this part of the business. He is an incredibly bright individual and has a huge range of skills and attributes.

Andy joined the Hera team in May 2018. Andy previous work experience in the Banking and Fraud Investigations sector across Essex and London.
Andy has accute attention to detail and is currently supporting the service charge team and ensures suppliers are paid in a timely manner. 

Clare originally joined the team in the Summer of 2018, and has recently been awarded a permanent contract. Her background as a legal PA has ensured that improvements have been made when communicating with residents she is also our internal lead for repairs and maintenance.