Office Team Remote Working From 18-03-20

Hera Management Services office team are working remotely in response to the current world health situation. Our office telephone lines will be managed but you may experience some delay in your call being forwarded and answered. Our preferred method of communication is e-mail at [email protected] and we will continue to endeavour to respond to your query as soon as possible. We would like to thank you in advance for your support.

Coronavirus Reponse

For the latest response to the current world health situation, please visit our main website www.swan.org.uk where we will be posting up to date information.

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Hera Management Services is about choice; choice for landlords, choice for leaseholders and choice for tenants. Our focus since launching in 2012 is providing high quality day to day operational services; in other words, the tangible front facing services that clients really care about.

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Our Response To The Coronavirus 19 March 2020

Posted on 19 March 2020


At Hera we have been working very hard to create the right responses to what is clearly a fast-moving situation. We have followed government advice on this issue to date and will continue to do so. 

 

We would like to reassure all our customers that we remain open and are focused on delivering key services to our customers and have contingency plans in place to support this.  Where appropriate members of staff are working from home, whilst ensuring that essential front-line services are still being provided.  

 

All our team are ready to continue support customers thorough this difficult time. Our phone lines remain operational and will continue to be so but we would encourage you to email us on [email protected] to speak to our teams.   Face to face visits are being rearranged or conducted digitally or on the phone and essential visits will take place whilst maintaining safe distances in line with Government advice.  A range of useful information is also being shared on social media and digital channels. Hera will continue to work with our partners to provide block and estate management services and support our customers to manage their tenancies and to move into and out of their Hera Managed home.

 

We stand ready to work with you all to ensure that together we respond to this worldwide issue in a way which supports our customers and ensures we maintain critical services throughout this difficult time.